top of page

LOT - London's Land Bank

LOT is a public digital platform that enables community stewardship of urban green space. It enables citizens to take up stewardship of land patches in their local area and convert un-used or neglected spaces into green micro-sites.

In Collaboration with

Camden logo for COVID 19.jpg


Service Design

User Research


6 Months


2 People


City Services

Urban Resilience

Green Infrastructure

Food Citizenship


A Public Digital Platform 

LOT - London’s land bank_04.jpg


LOT is a land management and

co-maintenance platform that leads to

de-centralized management and use of green infrastructure at neighbourhood level.


We work with land owners (private, developers, council) to list tiny or big land patches on our platform that can be claimed by citizens as stewards, co-stewards or volunteers. A public digital platform, fed with geo-data of claimable land brings transparency in ownership and land use, thereby improving accessibility and making

it inclusive for all digital literates.​

How it works

Working alongside landowners, we standardise the terms and conditions of use of land and provide a digital contract for meanwhile use. These patches are listed on the digital platform that can then be claimed by citizens as 'stewards', 'co-stewards' or 'volunteers' on providing a proposal plan.


Main Features

The platform has three main features:

1. A lot to do: Via a digital map, citizens can view ongoing initiatives and find the right fit for them to volunteer.

2. Adopt a lot : Citizens can see the closest patch available to them and claim it upon presentation of a deserving project plan.

3. A lot to say: A community forum to express your opinion about what's going on LOT's

near you.

LOT does two things:

1. Helps landowners to manage urban land portfolios

2. Promotes community-led maintenance of micro-green-sites that

    can increase biodiversity in the local area and provide the possibility of growing food.

Green Infrastructure in Urban Planning


There is a rising interest in citizens for improving biodiversity in neighbourhoods and for better access to green spaces.

This was evident when several Councils declared Climate Emergencies, including Camden. However, urbanisation has massively reduced space for such endeavours and impacted citizen interaction. Additionally, budget cuts led councils to put maintenance of green spaces on low priority. Authorities, doctors and academics reaffirm the benefits that green spaces provide in terms of resilience to climate change, food security and health and wellbeing for those who interact actively with them.

Key Insights


We saw how part of the population is very proactive in regards to public open spaces and its usage.

From different voices we heard two main problems:

Lack of transparency in land ownership and management models

The absence of ways to meet and systematise the citizens' demand

In particular, we learnt a lot from two user stories :

1.Lou Downe's Story : Her mis-adventure with the Hackney Council 

2.Bassett Street incident :  Where an almost 10-year long food growing initiative involving 80 people has been taken down because 5 people from the neighbouring estate complaint.

Opportunity : User Journeys

Screenshot 2020-09-02 at 9.31.07 PM.png

Process : Discovery, Design, Testing


Discovery I - Ground Research

We closely interacted with 6 grassroot initiatives across London, that currently work in our area. Interviewing organisers and volunteers while also volunteering ourselves led to discovering systemic problems.

From our visits to Think & Do, Company Drinks, Incredible Edible, and The Conservation Volunteers, we established that despite creating a high community engagement they still struggle to reach wider communities and we identified the barriers to entry.

 “You can’t do community business by planting an already grown plant, you have to plant a seed and let it slowly grow with the help of the local environment”

-Alice from Grow Club

Discovery II - Co-creation & Validation

To test our hypothesis we used provocative exercises and future scenario mapping, in a multi-stakeholder workshop, that included Camden Council officers, initiative leaders, urban planners and local business owners. We narrowed our focus area to Repurposing of Land.

To know more about the workshop preparation and findings  view report

IMG_4433 (1).HEIC

Design : Product Development

To design user-centered solution, we used tools and techniques like user archetypes, jobs to be done, story boarding, user journeys etcetera

Testing : Prototyping in 3 parts

Part 1 : Digital Experience and Service Features

Remote testing of the digital experience of the service with early adopters using low fidelity prototypes . We built the wireframes and information architecture using Adobe XD and prototyped using Google docs to reduce the learning curve. Additionally we created a GIS map using dummy data to see the LOT finding experience of the service 

Part 2 : Interest Survey

To map the market demand for this service, we circulated an 'Interest Survey'. Apart from finding the interest of the users, it also helped us plot our users as per their likeliness to adopt the service, the role they could play and our early adopters profile.